Returns & Refunds

This policy applies to digital products sold by Kachang (“we”, “our”, “us”) — including templates, guides and other downloadable content sold through kachangsia.com and our Gumroad storefront (jackalope86.gumroad.com).

1. Digital downloads — no automatic refunds

Because our products are digital files that are delivered instantly after purchase, all sales of downloadable content are final once the product has been delivered. This is standard practice for digital goods and keeps prices low.

2. Our 14-day goodwill window

We still stand behind our work. If something is genuinely wrong with your purchase, email us within 14 days of the order date and we will make it right — either by replacing the product or, if it cannot be fixed, refunding your payment in full.

Examples of issues we help with:

• The download link is broken or the file will not open
• You were charged twice or the wrong amount
• The product does not work as described on the sales page

3. What is not covered

• Change of mind or “I didn’t need it” after the files are delivered
• Requests after the 14-day window
• Results-based expectations — digital products are tools, and results depend on how you use them

4. How to request help

Email sales@kachangsia.com with:

• The email address used for the purchase
• The product name and order date
• A short description of the problem

We respond within 2 business days. If your issue qualifies under section 2, we will issue a replacement or refund — refunds are returned to the original payment method.

5. Payment disputes

Before opening a chargeback or dispute with your bank or payment provider, please contact us first. Most issues are resolved faster and more fairly by us directly. We are happy to work with you.

6. Free products

Free downloads (such as the 7-Day Brain Reset) are provided as-is with no charge — no refund applies.

7. Services

Custom services (AI automation, consulting, or client work) are governed by the individual agreement or proposal for that engagement, not this policy.

8. Contact

Questions about this policy? Email sales@kachangsia.com.