Privacy Policy

Kachang ("we", "our", "us"), operating at kachangsia.com, respects your privacy. This policy explains what information we collect through our website and services, how we use it, and your rights under the Singapore Personal Data Protection Act (PDPA).

1. What we collect

Contact form. When you send us a message, we collect your name, email address and the content of your message. We use this only to respond to your enquiry.

Email. If you email us (e.g. at sales@kachangsia.com), we keep the correspondence for as long as needed to handle your enquiry and provide our services.

Basic server logs. Like most websites, our server records basic technical information (IP address, browser type, pages visited, timestamps) for security and to keep the site working reliably. These logs are not used to identify you personally.

2. Cookies

Our website does not use tracking cookies and does not display advertising. No third-party analytics or marketing trackers are embedded on this site.

3. How we use your information

• To respond to your enquiries and provide services you request
• To maintain the security and reliability of our systems
• To comply with legal obligations

We do not sell, rent or share your personal data with third parties for their marketing purposes.

4. Where your data is stored

Our website and mail are hosted on our own servers (Tencent Cloud, Singapore region). Your contact details and correspondence are stored in our own mail system, protected by access controls.

5. How long we keep it

Enquiry correspondence is retained while the matter is active and for a reasonable period afterwards for reference and record-keeping, after which it is deleted.

6. Your rights (PDPA)

Under the Singapore PDPA you may request access to, or correction of, your personal data held by us, or withdraw consent to our use of it. To do so, email sales@kachangsia.com with your request. We will respond within the timeframes required by law.

7. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from children.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest revision. Continued use of the site after changes means you accept the updated policy.

9. Contact

Questions about this policy? Email sales@kachangsia.com.